Effective from 1 January 2026
These Terms and Conditions ("Terms") govern all graphic design services provided by Harrow Vale, a design studio operating in South Africa ("Designer", "We", "Us", "Our"). By engaging Harrow Vale for design services, you ("Client", "You", "Your") agree to be bound by these Terms.
These Terms constitute the entire agreement between the Designer and Client relating to the subject matter and supersede all previous communications, representations, and agreements.
The Designer will provide graphic design services as specified in the Project Proposal or Statement of Work ("Brief"). The scope of work is limited to the deliverables, revision rounds, and timelines outlined in the Brief.
Any changes to scope, additional deliverables, or expanded revisions requested beyond the Brief will be treated as change orders and may incur additional fees.
Ownership and Use Rights:
Designer Ownership:
Restrictions:
Invoice and Payment: Invoices are issued upon project commencement or as specified in the Brief. Payment terms are NET 7 days unless otherwise agreed in writing.
Payment Methods: The Designer accepts bank transfer, credit card, and other agreed methods. All payments must be made in South African Rands (ZAR) unless otherwise specified.
Late Payments: Invoices not paid within the agreed timeframe may incur a late payment fee of 1.5% per month (18% per annum) or the maximum allowed by South African law, whichever is lower. The Designer reserves the right to suspend work on the project until payment is received.
Refunds: No refunds are provided for completed work. If payment is disputed, the Designer will not release final files until the matter is resolved.
The Designer will provide design concepts and revisions as outlined in the Brief. The number of revision rounds is fixed and specified in the project scope.
Revisions: Reasonable revisions addressing the Designer's concept are included within the agreed revision rounds. Revisions that materially change the direction, scope, or concept may be charged as additional work.
Feedback: Clear, constructive feedback accelerates the design process. Vague or conflicting feedback may result in delays. The Designer is not responsible for delays caused by delayed or unclear Client feedback.
Final Sign-Off: Once the Client approves designs in writing, no further revisions are provided without an additional fee.
The Designer will work toward timelines specified in the Brief. Timelines are estimates based on agreed scope and timely Client feedback. Delays caused by Client feedback, late content provision, or scope changes may extend timelines.
The Designer is not liable for delays caused by circumstances beyond the Designer's control, including internet outages, software failures, or unforeseen personal circumstances.
Both parties agree to maintain confidentiality of commercially sensitive information shared during the project, except as required by law. The Designer may share Client work in portfolio and case study contexts with Client permission.
If the Client terminates the project before completion, the Designer will invoice for all work completed to date, including design time, rounds completed, and deliverables provided.
No refunds are provided for completed work. If payment for services rendered has been received, it will not be refunded upon project cancellation.
Design Quality: The Designer provides professional design services based on industry standards. The Designer does not guarantee specific business results, leads, sales, or market response resulting from the design work.
Third-Party Materials: The Designer uses fonts, stock images, and design resources from licensed third-party providers. The Client agrees to comply with the licensing terms of these resources.
Limitation of Liability: The Designer's liability for any claim arising from the design services is limited to the total fees paid by the Client for the project, or the portion of fees related to the disputed work.
The Designer retains the right to display completed work in the Designer's portfolio, on the Designer's website, in case studies, on social media, and in marketing materials, provided appropriate credit is given and business-sensitive information is not disclosed.
If the Client prefers their work not to be displayed publicly, this must be specified in writing at project outset and may affect project pricing.
These Terms are governed by the laws of the Republic of South Africa. Both parties consent to the jurisdiction of the South African courts.
Both parties acknowledge their responsibilities under South African consumer protection law (National Credit Act, Consumer Protection Act) and intellectual property law (Copyright Act, Trademarks Act).
Any disputes arising from these Terms or the design services will first be addressed through good-faith negotiation between the parties. If negotiation fails, disputes may be escalated to mediation or legal proceedings under South African law.
The Designer reserves the right to update these Terms at any time. Changes will be effective upon posting to the website. Continued engagement with the Designer following changes indicates acceptance of the updated Terms.
For questions about these Terms or the Designer's services, contact Harrow Vale via the inquiry form on the website or through the contact details provided.